1. Information We Collect
We collect information you provide directly to us:
- Account Information: Email address, password (hashed), and optional profile details
- Transaction Data: Trading history, deposits, withdrawals, and order records
- Device Information: IP address, browser type, operating system for security purposes
- Communication: Support inquiries and correspondence
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process transactions and send related notifications
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations and regulatory requirements
- Respond to your requests and provide customer support
3. Information Sharing
We do not sell your personal information. We may share information only in these cases:
- With service providers who assist in operating the platform (hosting, payment processing)
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of ALLEX, our users, or the public
- With your explicit consent
4. Data Security
We implement industry-standard security measures including encryption, secure key storage, and access controls to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of your information.
5. Data Retention
We retain your account information for as long as your account is active or as needed to provide services. Transaction records are retained as required by applicable regulations. You may request account deletion by contacting support.
6. Cookies
We use essential cookies for authentication and session management. We also use localStorage to save your UI preferences (theme, language). We do not use third-party tracking or advertising cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page.
9. Contact Us
For privacy-related inquiries, contact us at [email protected].